Your Internet Consultant - The FAQs of Life Online

4.6. My e-mail keeps bouncing. What's wrong?

When your e-mail can't get to its intended destination for any reason, it "bounces" back to you. A bounce message is usually a lengthy, cryptic message from a program called MAILER-DAEMON. Hidden in the message, you'll find a line telling you what went wrong. Assuming your site's e-mail facilities are working properly, e-mail typically bounces for one of two reasons.

First, the host you're mailing to may not exist. The host (or site, the part of the e-mail address after the @ sign) must be listed in appropriate name servers. If the host you specify can't be found, your e-mail message has no destination and must be bounced back to you. When this happens, double-check your intended e-mail address and try to resend your message to the right place. Here's an example of a message bounced because there was no such site:

Date: Sun, 30 Jan 1994 20:40:38 -0800
To: waffle
Subject: Returned mail: Host unknown

   ----- Transcript of session follows -----
554 smith@nonexistent.com... 550 Host unknown (Authoritative answer from
name server)

   ----- Recipients of this delivery -----
Bounced, cannot deliver:
   smith@nonexistent.com

   ----- Unsent message follows -----
The other likely reason your e-mail may bounce is this: although the destination host has been verified, there is no user that answers to the name you specified. (The name is the part of the e-mail address that comes before the @ sign.) When this happens, double-check the name or username of your intended recipient and resend your message. Here's an example of a message that bounced because my cat doesn't have an account at apple.com:
From daemon Sun Jan 30 20:42:03 1994
Received: by bolero.rahul.net id AA25984
  (5.67a8/IDA-1.5 for waffle); Sun, 30 Jan 1994 20:41:50 -0800
Date: Sun, 30 Jan 1994 20:41:50 -0800
From: Mail Delivery Subsystem <MAILER-DAEMON>
Message-Id: <199401310441.AA25984@bolero.rahul.net>
To: waffle
Subject: Returned mail: User unknown

   ----- Transcript of session follows -----
While talking to apple.com:
>>> RCPT To:<Kinsey_Michelle_Kitty@apple.com>
<<< 550 <Kinsey_Michelle_Kitty@apple.com>... User unknown
550 Kinsey_Michelle_Kitty@apple.com... User unknown

   ----- Recipients of this delivery -----
Bounced, cannot deliver:
   Kinsey_Michelle_Kitty@apple.com

   ----- Unsent message follows -----

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