Customer Service on the Internet

Author: Jim Sterne
Publisher: John Wiley & Sons
ISBN: 0-471-15506-3
Price: $24.95
Published: Oct. 1996
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Notes: "Customer Service on the Internet" catalogs what has and hasn't worked in online customer service. Sterne goes beyond typical success stories, such as the Sun Microsystems site, to interview the people involved.

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Added to the Booklist: December 15, 1996

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