Customer Service on the Internet


Author: Jim Sterne
Publisher: John Wiley & Sons
ISBN: 0-471-15506-3
Price: $24.95
Pages:
Published: Oct. 1996
For more information:
Notes: "Customer Service on the Internet" catalogs what has and hasn't worked in online customer service. Sterne goes beyond typical success stories, such as the Sun Microsystems site, to interview the people involved.

Order It!Click here to order this book from amazon.com

Added to the Booklist: December 15, 1996

Return to:
Subject Index | Main List