Your Internet Consultant - The FAQs of Life Online

6.7. I can't FTP to a certain site. What could be wrong?

There are a few basic problems you might run in to when trying to connect to an FTP site. Luckily, most of the error messages you'll see are straightforward; for instance, you might see a message that a particular site is temporarily down for maintenance or unavailable during business hours. In these cases, all you can do is try again later.

Because sites come and go on the Internet daily, the FTP site you read about in last week's Internet Bliss magazine (I just made that name up, but it sounds good, doesn't it?) may not exist anymore, or the archive may have moved to a computer with a different name. Trying to connect to a system that isn't there (because it's permanently offline or you mistyped the system name) will yield an "unknown host" message.

ftp> open nonexistent.com
nonexistent.com: unknown host
When this happens, check your spelling and punctuation (the Internet treats big-bug.com as a different name than bigbug.com) and try again. If things still don't go right, perhaps the system doesn't really exist, or doesn't operate an FTP service.

You may also find that the FTP site is not currently on the network. If this happens, you'll get a host unavailable message. There's nothing to do but try again a few hours later, or use one of the system's mirrors, if there are any (see Question 6.10 later in this chapter.) A connection denied message means that the computer is known, on the network, but isn't accepting FTP connections.

ftp> open ftp apple.com
ftp.apple.com: host unavailable
The most common (for me anyway) problem when trying to connect to popular anonymous FTP sites is that the host computer has reached its maximum user capacity. If a system has reached its preset limit of FTP users, you'll be turned away when you try to connect. In this case, all you can do is wait a few minutes and try again. Or try using a mirror site.
ftp> open mac.archive.umich.edu
Connected to mac.archive.umich.edu.
220-
220-  Welcome to                             wuftpd 2.1c installed
220-  the U of M Software Archives                   -- rjc@umich.edu
220-
220-  Local Time:  Sun Mar 13 14:30:09 1994
220-
Name (mac.archive.umich.edu:savetz): anonymous
530-
530-    All allowed connections are being used at this time.
530-
530-Due to overwhelming usage during business hours, restrictions to ftp
access
530-are now being enforced.  PLEASE be considerate and ftp during
non-"business
530-hours" as much as possible.  Also, please keep connection times
short.
530 User anonymous access denied.
Login failed.
Even if the site exists, is up and running, and isn't overloaded, there is one problem you might encounter: fumble fingers while logging on. If you misspell anonymous when logging in (something that's surprisingly easy to do), you'll see a message telling you a password is required. Whoops. Next time, type more carefully. Alternately, try using the login ftp rather than anonymous--this works on many systems and is a whole lot easier to type.
ftp> open mac.archive.umich.edu
Connected to mac.archive.umich.edu.
220-
220-  Welcome to                             wuftpd 2.1c installed
220-  the U of M Software Archives                   -- rjc@umich.edu
220-
220-  carpediem.ccs.itd.umich.edu is brought to you by
220-          U of M's Campus Computing Sites
220-
220-  Local Time:  Sun Mar 27 21:22:46 1994
220-
220 carpediem.ccs.itd.umich.edu FTP server (Version wu-2.1c(1) Thu Feb 3
22:20:5
0 EST 1994) ready.
Name (mac.archive.umich.edu:waffle): anonymouse
331 Password required for anonymouse.
Password:
530 Login incorrect.
Login failed.

Table of Contents | Previous Section | Next Section